Find your questions here
HOW MUCH DOES A CLEAN COST?
HOW DO I BOOK A CLEAN?
AM I REQUIRED TO LEAVE THE PROPERTY DURING THE CLEAN?
It is recommended that you leave the cleaners in the property while they are doing their job. You are welcome to stay if you wish however the cleaners will be quicker and more efficient if they don’t feel as if someone is watching them work. They will however give you a call half an hour before they are about to finish so that you can come and have a look once they are done with their job.
DO I HAVE TO LEAVE ELECTRICITY ON?
We do require basic necessities such as warm water and electricity to get the job done, but we can still do the work without any electricity, but that will cost additional charges to use our generators and we must know that generators will be required well before the day of the service.
DO YOU OFFER A GUARANTEE?
ABSOLUTELY! We offer a service guarantee on all our bond cleans and our mission is to get your bond money back. If your agent is unsatisfied with any aspect of the job please email us the exit report within 72 hours and we will return free of charge within 48 hours to rectify.
DO I NEED TO LEAVE MY PROPERTY EMPTY?
Yes, leaving your property empty is the first thing to take care of when booking an end of lease clean. Please note that our bond return guarantee does not apply if the property is not empty. The only exception is for furnished properties.
DO YOU CONTACT MY AGENT OR LANDLORD?
Usually, we don’t, but if you want, we can collect the keys from the property manager or your landlord and once we are finished we can return them as well so that you can have a calm and stress-free day. There is a small nominal fee for this.
DO YOU OFFER OTHER SERVICES?
We absolutely do, we can take care of all your cleaning needs. We provide spring cleaning, office cleaning, carpet cleaning, oven cleaning and general cleaning as well as pest control.